Returns Policy

Returns & Refunds Policy — Badminton Hub LTD (online sales via Shopify)

Badminton Hub LTD Email: baddershub@gmail.com (Trading and returns address available on invoices and Shopify store contact page.)

Scope This policy applies to goods purchased online from our Shopify store (badminton rackets, shuttlecocks, shoes, clothing, accessories and related items).

Your statutory rights Your legal rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations are not affected by this policy:

  • If goods are faulty, damaged or not as described you have the right to a repair, replacement or refund depending on timing and circumstances.
  • Within 30 days of delivery you may reject faulty goods for a full refund.
  • Between 30 days and six months you may request repair or replacement; if unsuccessful you may be entitled to a price reduction or final right to reject.
  • After six months you may still have a remedy but will usually need to show the fault existed at delivery.

Right to cancel (distance selling — 14-day cooling-off period)

  • For online purchases you have the right to cancel for any reason within 14 days beginning the day after you (or a third party you nominate) receives the goods.
  • To cancel, notify us at baddershub@gmail.com within the 14-day cancellation period. Please include your order number and reason for cancellation.
  • After cancellation you have 14 days from the date of cancellation to return the goods to us.
  • We will issue a refund for the cost of the goods within 14 days of receiving the goods back or receiving evidence you’ve returned them (whichever is earlier). We may withhold refund until we have received the goods or evidence of return.

Returns postage and costs

  • You are responsible for the direct cost of returning goods unless:
    • the goods are faulty, damaged or not as described; or
    • we have offered free returns for that order.
  • When returning goods at your cost we recommend using tracked postage and keeping proof of postage.

Exemptions to the 14-day cancellation right You do not have an automatic right to cancel and return certain goods once unsealed or used, including:

  • Goods sealed for health or hygiene reasons once unsealed (e.g., certain insoles or protective items).
  • Goods made to your specification or clearly personalised/customised.
  • Perishable goods or items which are likely to deteriorate quickly. We will clearly state on the product page if an item is exempt.

Condition of returned goods

  • Unless the return is due to a fault, goods should be returned unused, in a resaleable condition, with original packaging, labels and any accessories, and with proof of purchase (order confirmation).
  • We reserve the right to reduce a refund to reflect any diminished value of returned goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Faulty goods procedure

  • If you receive a faulty, damaged or incorrect item, email baddershub@gmail.com immediately with your order number, description and photos of the fault.
  • Do not dispose of the item unless we instruct you. We will advise whether to return the item.
  • For faulty goods we will, at our option, repair, replace or refund in line with your statutory rights. Refunds for accepted faulty returns will be processed within 14 days of acceptance.

Exchanges

  • We do not automatically provide exchanges via Shopify. If you require an exchange, contact baddershub@gmail.com and we will advise availability and the procedure. Exchanges are subject to stock availability.

Refunds

  • Refunds are normally made to the original payment method. We aim to process refunds within 14 days of receiving and inspecting returned goods (or within 14 days of proof of return if earlier).
  • Shipping and delivery charges may be refundable where the item is faulty or if you are exercising your statutory right to reject under the Consumer Contracts Regulations; otherwise delivery charges are non‑refundable.

Proof of purchase

  • Keep your order confirmation or dispatch email as proof of purchase. Without proof of purchase, our ability to provide remedies may be limited.

Dispute resolution

  • If you remain dissatisfied after contacting us at baddershub@gmail.com, you may be able to use an Alternative Dispute Resolution (ADR) scheme. We will provide ADR details on request. For cross-border purchases you can also use the EU Online Dispute Resolution platform where applicable.

Changes to this policy

  • We may update this policy from time to time. The version applicable to your purchase is the version published on our Shopify store at the time of ordering.